Privacy Policy

Chocolatte is a handmade boutique chocolate factory at Poalei Tzedek 2, Jerusalem. Last updated: 15.08.2026.

We only collect what you voluntarily submit in our contact forms: name, phone, email, organization / hotel / role, and your message. For your convenience, what you type into a form is saved temporarily in your own browser (local storage) so it isn't lost if you refresh or navigate away before sending; it is never transmitted to any server, is deleted as soon as the form is sent, and expires within 24 hours in any case. The site also remembers two display preferences in your browser only: your chosen language and your accessibility-toolbar settings.

There is no registration and no payments. We measure traffic with Google Analytics 4, but only if you have accepted it. A notice asks on your first visit; until you accept, and if you choose "Decline", the tool is never loaded, no cookie of its is stored and nothing about you reaches Google. The site works in full either way. If you do accept, it sets cookies and assigns you a random identifier, so that we can see how many people visit, which pages they read, which country and which source they came from (Google search, social network or a direct link), and which outbound links they click. That identifier carries no name, phone number or email address of yours, and nothing you type into a form is ever sent to Google. Your IP address is used by Google for country-level location only and is not stored there in full. We run no advertising, and this data is not used for ad targeting. It is processed and held by Google, a US provider, under its own privacy policy.

This site sets no cookies of its own. Your answer is kept in your browser only (in local storage, not in a cookie) for 12 months, after which you are asked again, and you can change it at any time through the "Cookie settings" link at the foot of every page. Withdrawing consent deletes the measurement cookies and reloads the page without them. The display preferences described above (interface language, accessibility toolbar settings) are local storage rather than cookies, are needed for the site to work correctly and are not used for tracking, so they require no consent. Separately from all of this, the site loads its typefaces from Google Fonts, so your IP address is disclosed to Google when a page opens; the fonts store no cookies. The map on the contact page is an image held on our own server and never calls Google at all - only clicking it opens Google Maps, which is your choice. If further tools are added later, this policy will be updated and applied accordingly.

A submitted form goes to our own server (Cloudflare Pages) and is then sent as an email through Resend, a US delivery provider, which retains a copy on its servers for a limited period for operational and troubleshooting purposes. It arrives in the business inbox (Gmail) and in the inbox of our marketing manager, who handles business inquiries; no one else sees it. The site also loads its typefaces from Google Fonts, so when a page loads your IP address may be processed by Google under its own privacy policy.

We use your information solely to respond to your inquiry. We do not sell, rent or share it with third parties for marketing. Providing your details is entirely voluntary - but without them we cannot get back to you. To send a form you are asked to tick a box agreeing to be contacted about that inquiry, because answering it is what the form is for. Consent to marketing is never a condition of sending, and declining it does not affect how your inquiry is handled.

Every form carries two boxes, deliberately kept apart. The first is that agreement to be contacted about your inquiry, and it is required. The second, below it, asks whether you would like updates and offers from us: it is never pre-ticked and is never needed in order to send the form. If you did not tick it, you will hear from us only in reply to your inquiry. If you did, you can withdraw at any time through the unsubscribe link in any message, or simply by emailing us.

We process your details on the basis of your consent and in order to take steps at your request prior to a possible engagement (GDPR Art. 6(1)(a) and 6(1)(b) where that regulation applies). Marketing messages rest on separate, explicit consent alone. An inquiry is kept for as long as it is needed to handle it and to maintain any business relationship arising from it, and no longer than 24 months from your last contact, after which it is deleted; earlier deletion on request is always available.

Under Israel's Privacy Protection Law, 5741-1981 (including Amendment 13), you may review the information you provided, and request its correction or deletion, and withdraw any consent you gave, by emailing us. Where GDPR applies you may also request a portable copy, restrict processing, and object to it. Communication with the site and form transmission are encrypted (HTTPS).

Privacy inquiries: [email protected]